Terms & Conditions
Apartment Bookings: Terms & Conditions of Hire
Effective 09 March 2024 (version 04)
Table of Content
10. Client’s Obligations (inc. Pets)
11. Energy (heating/hot water)
12. Termination of this Agreement
13. If you cancel your Booking
16. Complaints
17. Law
18. Your Rights
19. Interpretation
These booking terms and conditions of business are a contract between Humber Lofts Ltd, the operator and you the person making the booking including all members of your party who will be staying in any of our apartments.
1. Scope
1.1 Your stay with us is not intended to confer exclusive possession on either the client or guest nor to create the relationship of operator and tenant between Humber Lofts and either the client or the guest. Neither the client nor the guest will be entitled to any tenancy, or any short assured or assured tenancy, or to any statutory protection under the Housing Act 1988, or to any other statutory security of tenure now or upon the determination of this agreement.
1.2 Rates are subject to change without notice.
2. Agreement for Occupation
2.1 The booking, in its entirety, is the responsibility of the booker, who will be held accountable for any damages, issues, or misconduct, including the behaviour and conduct of all guests in their party and any visitors. The operator permits the client to occupy the property, with such occupation being for the guest personally only, and allows the use of the operator’s furniture and effects for the duration of the accommodation period. All visitors to the apartment are the responsibility of the booker.
2.2 You must be 18 years or over when you book your accommodation. Your booking is made as a consumer and you acknowledge that no liability can be accepted for any losses suffered or incurred by you.
2.3 We reserve the right to refuse to accept any booking for whatever reason.
2.4.1 You may arrive at your accommodation after 2pm on the start day of your booking and, unless otherwise agreed, you must leave by 10am on the last day. If you fail to arrive by midday on the day after the start date and do not advise us of a late arrival we may treat the booking as being cancelled by you. We reserve the right to charge for any early arrival or late departure that has not been previously agreed.
2.4.2
You must complete the online pre-check-in process by 2pm on your day of arrival. Completion after this time or failure to complete the process in full may result in your booking being treated as cancelled by you, with no refund offered. Access to the accommodation will not be granted under any circumstances without the pre-check-in being fully completed.
2.5 If you want to increase your length of stay then we will do everything possible subject to availability of accommodation to find something suitable for you.
2.6 If the number of people permitted to occupy an apartment is exceeded (which would be in breach of Health and Safety Regulations), we reserve the right to move the excess occupants and charge for additional apartments, or require the excess occupants to vacate the property. We also reserve the right to charge the card on file £30 per person per night for over-occupancy.
2.7 The sofa bed can be made up to use for an additional charge - charges depend on apartment occupancy, please contact the operator for further details.
3. Paying for your Accommodation
3.1 The client will pay the operator or booking agent: -
3.1.1 Cleared funds must be received 7 days before the arrival date in full. All prices advised to you are inclusive of booking fees and charges.
3.1.2 Should payment not reach us within the required time we reserve the right to cancel any bookings made and any deposit paid will be forfeit.
3.1.3 If the client fails to pay the operator any sums that are payable under this agreement when due, the client will pay the operator, on demand, interest on the unpaid sum in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 (as amended) from the date payment is due until the operator receives payment in full cleared funds both before and after any judgement.
3.1.4 At the time of booking a security deposit of £50 must be made via an online check in. This will be automatically released three days after checkout, if there are no damages, missing items or breaches of terms and conditions that require an excess fee.
3.1.5 The apartment and its contents must be left on departure as found on arrival, including cleanliness, condition, and free from any damage. We provide on-site waste disposal facilities and cleaning materials in each apartment for your convenience. Please ensure that all used towels are left in the bath or shower, all rubbish is disposed of in the designated bins in the car park, and all items used are cleaned and returned to their original places. Should additional cleaning be deemed necessary at our discretion, the cost of this cleaning will be applied as an additional charge.
4. Cancellation or Changes to your booking by us
4.1 In the unlikely event we have to cancel or make a change to your accommodation we will use all reasonable efforts to contact you as soon as possible to explain what has happened and to inform you of the cancellation or the change. If possible we will offer alternatives but should these alternatives be unacceptable to you the booking will be treated as cancelled and we will refund any money you have paid to us within 7 days of any cancellation.
4.2 We shall not be liable for changes, cancellations or any other effect on your booking due to events beyond our control (force majeure). In these Conditions “force majeure” means any event or consequences thereof which could not have been reasonably avoided, by us even with the exercise of all due care. Such events may include war or threat of war, civil strife, terrorist activity, industrial dispute, natural or manmade disaster, fire, adverse weather conditions and all similar events outside our control.
4.3 If you wish to alter your booking, we will use our best efforts to accommodate your requirements, however, you will be obliged to pay any additional expenses incurred as a result of alteration. In addition, we may charge, at our discretion, an amendment fee to cover the necessary administrative costs incurred.
4.4 If cancelled or modified up to 7 days before the date of arrival, no fee will be charged.
4.5 If cancelled or modified later or in case of no-show, the total price of the reservation will be charged.
4.6 No refunds will be made for non-arrivals.
5. Death, Personal Injury or Loss of Property
5.1 We shall have no liability to you for the death or personal injury to you or any members of your party unless this results from an act or omission on our part.
5.2 Any guest using their own electrical appliances (hairdryers, curlers, tongs, shavers, personal computers, personal stereos etc) must use the appropriate adaptor. Non-UK plugs used without the appropriate adaptor/transformer are a serious fire risk. Please ensure that all heated appliances are switched off and stored safely before leaving the apartment. Portable heaters are not permitted to be used in the apartments. Guests found to be in breach of this rule may be asked to leave with immediate effect and may be charged for additional energy usage.
5.3 You must take all necessary steps to safeguard your personal property and we accept no liability to you in respect of damage to, or loss of, such property unless caused by negligence on our part.
5.4 Cars and their contents are parked at owners’ risk. Please ensure that cars are locked and possessions are left out of sight.
5.5 Property left in the apartment will be kept for 1 week after departure then disposed of. Requests to return items before the end of the 1 week retention time will be at the guest’s expense.
6. Keys
Here's the updated clause incorporating your request:
6.1 If, between the hours of 8pm and 8am, the guest locks themselves out of the property and requires the operator’s assistance to re-enter the property, we reserve the right to charge a fee if entry cannot be made due to no fault of Humber Lofts.
6.2 The operator will retain keys to the property and will access the property to provide the services set out in the agreement and any necessary maintenance and also to inspect the property and carry out repairs to the structure, roof, exterior or any services, appliances or equipment therein. We reserve the right to enter the property at any reasonable time during your stay for essential maintenance or if we suspect damage has been caused or in case of any emergency. We will make reasonable efforts to contact you before entering the property.
6.3 If key cards are provided and subsequently lost or not returned by the guest, we will charge a fee of £30 to replace each key card.
7. Services
7.1 We cannot be held responsible for any failure or interruption to services to the apartment, for example, gas, water and electricity, or for any damage, disturbance or noise caused as a result of maintenance work being carried out in any part of the building.
8. Wireless Broadband Internet and Hardwire
Wireless Broadband Internet is usually available at our apartments, however, the operator will not be liable for loss of this service due to connection, environmental or human error and no support service is available. For this reason, wireless broadband internet is not a contractual provision. The operator does not assume any responsibility for any damage to your computer or the data contained on it, nor the security of any data transferred over the internet. Guests are responsible for the protection of their computers from loss of data, unauthorised access or viruses.
9. Maintenance Call-Outs
Should a guest or client report that a service or an appliance is faulty and subsequent inspection confirms that the appliance was not faulty, but was not being operated properly by the guest, and where usage instructions have been provided, we reserve the right to charge the guest for the maintenance call out.
10. Client’s Obligations
10.1 The client will guarantee that any guest will: -
10.1.1 Not keep any animals, insects, birds or reptiles in the property unless already agreed with the operator (see 10.1.24).
10.1.2 When guests with small children occupy the property, the guest undertakes to provide all suitable childproofing safety equipment.
10.1.3 Not to do or permit any act that would make any insurance policy on the property void or voidable or increase the premium.
10.1.4 Not to do anything that may cause a nuisance or annoyance to the operator or to any other occupier or guest of adjoining properties or do anything at the property that is illegal or immoral. Noise disturbance to other guests will result in eviction from the property.
10.1.5 Ensure that at the end of this agreement the property is cleared of the guest’s effects and left in good repair and clean condition and make good, pay for the repair or replace of such items of the fixtures, furniture, furnishings and other effects as shall be broken, lost, damaged, or destroyed save as for reasonable wear and tear excluding matters covered by insurance.
10.1.6 Use the Property for residential purposes only and not for any business use.
10.1.7 Not make any alterations to the property.
10.1.8 Indemnify and keep the operator fully and effectively indemnified against all losses, claims, demands, actions, proceedings, damages, costs of expenses or other liability or right arising in any way from this agreement.
10.1.9 Not assign, underlet, sub-licence, charge or part with possession of whole or any part of the property, take in lodgers or share occupation of the property with any person in any way.
10.1.10 Not sell, loan, charge or otherwise dispose of or part with possession of any of the contents located at the property including without limitation the operator’s furniture and effects.
10.1.11 Not block or put noxious or damaging substances into the sinks, baths and lavatory cisterns or waste or soil pipes in the property or allow them to overflow.
10.1.12 Not leave the entrance door or windows to the property open but to ensure that all door and window locks are properly engaged at all times. All windows must be closed when not in the apartment or during bad weather.
10.1.13 To take all reasonable precautions to prevent condensation by keeping the Property adequately ventilated and heated. Extractor fans located in the bathrooms and en-suites must be switched on at all times to prevent damage to the apartment.
10.1.14 Not change any lock to the property or have any duplicate keys made.
10.1.15 To report any plumbing, electrical, or general problems to the operator as soon as is practicably possible, and to avoid attempting to remedy such problems independently. Guests must also inform us of any dissatisfaction with any element of the apartment or their stay while still in-house. Please note that issues or complaints reported after check-out cannot be addressed.
10.1.16 To maintain properly insured to their full replacement value all of the client’s and/or guest’s personal property which is kept either at the property or on the guest’s person.
10.1.17 To use all equipment provided at the Property strictly in accordance with its operating instructions and not for any purpose other than its intended use.
10.1.18 Not to leave or store any valuable personal possessions anywhere in the property where they can be easily viewed by third parties.
10.1.19 To ensure that the number of people occupying the property does not at any time exceed the maximum number of permitted occupants as set out in your booking of the relevant property.
10.1.20 To use any cleaning products, liquids, tablets strictly in accordance with their usage instructions and to ensure that such products are kept out of reach of children. The operators accept no liability for mis-use of products supplied.
10.1.21 Not to install any portable cooking appliances, heaters, camping stoves or similar items in the apartment.
10.1.22 From the 1st July 2007 the UK legislation provides that smoking is not permitted in serviced apartments. Smokers must vacate the building should they wish to smoke.
10.1.23 We maintain a strict no-smoking policy inside the apartment, the apartment car park, or anywhere else within the building. The use of any controlled substance will result in immediate eviction without refund. Where there is evidence of guests smoking within the apartment, we reserve the right to charge a £100 fee.
10.1.24 Charge of £20 per pet. No pets are to be left alone within the apartment at any time. No pets are to go on the furniture or in carpeted rooms. Extra fees will be applicable if damage is caused by the pet or extra cleaning is required. If excessive noise is caused by the pet and is disturbing other guests, you may be asked to leave. Pets occupying our apartments must be agreed upon, booked, and paid for in advance of arrival.
10.1.25 Where charges for any damages or other breaches of the terms and conditions exceed the amount held in the security deposit, we reserve the right to make charges to the card on file to cover the costs incurred.
10.1.26 Any act or event directly resulting from action caused by guests that creates a disturbance to other guests, or any activity that is illegal or compromises the security of the premises, will result in the immediate termination of the reservation and eviction from the property.
10.1.27 No items are permitted to be attached to any part of the apartment using adhesive materials, pins, or similar methods. This includes all surfaces such as walls, ceilings, windows or furniture. Any evidence of such actions will result in a charge to the security deposit.
10.1.28 Gatherings or parties of any kind, including hen and stag parties, are not permitted. The maximum booked occupancy of the apartments must not be exceeded at any time. Unapproved people in the building are never permitted under any circumstances. We reserve the right to cancel stays with immediate effect and evict any guests found in breach of this clause.
10.1.29 By parking on the premises, you agree to comply with the parking regulations set forth by Humber Lofts. Any unauthorised parking, including but not limited to parking without prior authorisation, parking in a non-Humber Lofts resident parking bay, or parking in multiple bays obstructing the access of other guests, will result in a £30 fine. You acknowledge and agree to pay this charge should you fail to adhere to these parking rules.
10.1.30 Any use of foul language, abusive or threatening behaviour towards our staff will result in immediate eviction from the apartment and will result in cancellation of any upcoming bookings without refund. We have a zero-tolerance policy for such behaviour and will enforce this in all instances.
11. Energy (Heating / Hot Water)
11.1.1 We operate a fair usage policy; The heating of your apartment is monitored remotely. Following the guidance of the Energy Saving Trust: the heating will be set at a maximum of 21 degrees; it will automatically turn on twice a day (6am-9am and 5pm-9pm); and then be at 16 degrees in between these times.
11.1.2 You may requests a temporary adjustment, if required, by calling our team.
11.1.3 If you are coming from a warmer climate and getting acclimated to a chillier UK: we offer an extra ‘Booster Upgrade’ package. You can then set the heating to its maximum, of 24 degrees, for your stay. Please ask us for more details/costs.
11.1.4 Heating Times:
6am–9am 21 °C,
10am–5pm 16 °C,
5pm–9pm 21 °C,
9pm–6am 16 °C.
11.1.5. If an excessive amount of energy is used during your stay, you will be charged accordingly.
12. Termination of this Agreement
12.1 This agreement may be ended by the operator without notice: -
12.1.1 If the accommodation fee is not paid on the payment day or if the client is in breach of any of the conditions
12.1.2 If the client becomes bankrupt, has an administration order made against him or her or has a judgement enforced or entered against him or her.
12.2 The operator may also terminate this agreement at any time on giving the client written notice.
12.3 The client will at the end of the accommodation period return to the operator all keycards to the property and give the operator vacant possession of the property.
13. If you cancel your Booking
13.1 Any cancellation must be notified to us in writing. The day we receive your written notification of cancellation is the date on which your booking is cancelled. If cancelled or modified up to 7 days before the date of arrival, no fee will be charged.
13.2 If cancelled or modified later or in case of no-show, the total price of the reservation will be charged.
13.3 The operator may, at its own discretion, waive its rights to cancellation fees.
14. Health and Safety
14.1 We want your stay to be as comfortable as possible. Failure to comply with this statement may be considered as a breach of contract and the guest being asked to leave.
14.2 Guests should keep the apartment free of hazardous objects at all times and not to leave it in a condition that would make it unsafe for our housekeepers, staff, guests or themselves to use.
14.3 By making a booking and staying in one of our apartments you agree to abide by these terms and conditions.
15. Data Protection Policy
The operators are required to gather certain personal data about clients for the purposes of satisfying operational and legal obligations. This personal data will be subject to the appropriate legal safeguards as specified in the Data Protection Act 1998.
The operator fully endorses and adheres to the eight principles of the Data Protection Act. These principles specify the legal conditions that must be satisfied in relation to obtaining, handling, processing, transportation and storage of personal data.
The principles require that the personal data shall:
Be processed fairly and lawfully purpose and shall not be processed in any manner incompatible with that purpose;
Be obtained for a specified and lawful purpose and shall be processed in any manner incompatible with that purpose;
Be adequate, relevant and not excessive for those purposes;
Be accurate and, where necessary, kept up to date;
Not to be kept for longer than is necessary for that purpose;
Be processed in accordance with the data subject’s rights;
Be kept secure from unauthorised or unlawful processing and protected against accidental loss, destruction, or damage by using the appropriate technical and organisational measures;
And not be transferred to a country or territory outside the European Economic Area, unless the country or territory ensures an adequate level of protection for the rights and freedoms of data subjects in relation to the processing of personal data.
To request a copy of our full Data Protection policy please make a request in writing to hello@humberlofts.com
16. Complaints
16.1 All complaints should be notified to the operator as soon as possible, and our team will do their utmost to remedy any issues. Complaints must be logged during the stay, before check-out. Issues reported after check-out cannot be addressed.
16.2 If you are not satisfied with the way your complaint, logged during your stay, was handled, please submit your comments in writing to our address within 14 days of the end of your stay. We will use all reasonable efforts to resolve the matter as quickly as possible.
16.3 You can also complain to the booking agent you used for your apartment reservation.
17. Law
These conditions and terms of contract and all matters arising therefrom are subject to the law of England and in the event of dispute; you will be subject to the exclusive jurisdiction of the courts of England.
18. Your Rights
Your statutory rights are not affected by anything contained within these Terms and Conditions of Hire.
19. Interpretation
In this Agreement the following words and phrases shall have the following meanings unless the context otherwise requires:
“Operator” “Us” or “We” refers to Humber Lofts Ltd offering serviced apartments.
“Client” is the person who arranges the accommodation – they could also be the guest.
“Guest” is the person who resides at the property including all adult members of your party – they could also be the client.
“Agreement” means this agreement;
“Apartment or property” –
1. Apartment: This term refers to an individual unit within the building that is designed for long or short term lets. It includes living spaces such as bedrooms, a kitchen, a bathroom, and a living area. In the context of serviced apartments, it implies a furnished apartment available for short-term or long-term stays.
2. Property: This term refers to the entire building or in which the apartments are located. It encompasses all the apartments within the building, as well as common areas, facilities, and amenities provided by the serviced apartment provider. "Property" also refers to the land and buildings owned by the provider. In the clauses provided, "apartment" specifically refers to the individual units being rented out, while "property" refers to the entire building managed by Humber Lofts Serviced Apartments.
“Booking” means an offer from you to us to rent one of our apartments on the terms of this agreement following your provision of sufficient information to enable us to complete our telephone or Website provisional booking process.
“Fee” is the rental for the apartment and inclusive services which is payable in advance.
“Furniture and Appliances” means such furniture and appliances usually found within the apartment and any other items which we agree to provide;
“Inclusive Services” means housekeeping service once per week, linen and towel change once per week, use of electricity, gas, water, sewerage, council tax, TV licence.
The term “Serviced Apartment” means the following: – A fully furnished and equipped apartment, accessed by corridors, stairwells and any common part of the building, inclusive of gas, electricity, water, drainage and sewerage, Council Tax, TV licence, a once per week cleaning and linen service.
Operator: Humber Lofts Ltd
Address: 94 Alfred Gelder Street Hull HU1 2AN
Telephone: 07918115375
[05 - 05/08/2024]